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Too hard to move a couch? Rental startups see a market

Too hard to move a couch? Rental startups see a market
Too hard to move a couch? Rental startups see a market

Feather, Fernish and other startups are renting furniture by the month in a handful of U.S. cities

Netflix and Spotify, which let you stream from a huge catalog rather than buy individual TV show episodes, movies or songs.

“They’re moving a lot. They’re changing jobs a lot,” says Thomas Robertson, a marketing professor at the Wharton School of the University of Pennsylvania, describing the types of people who would use the services. “Why would you want to be saddled with furniture?”

The furniture-rental companies target high-income city dwellers who want a $1,100 orange love seat ($46 a month) or $980 leather bench ($41 a month) — but only temporarily. The furniture itself is a step up from Ikea.

“I'm 32 years old and have lived in 25 different places, five different countries, 12 different cities,” says Chan Park, who co-founded online furniture rental company Oliver Space last year. He constantly bought and discarded cheap furniture. Then he moved to a furnished rental apartment in Singapore.

“It was probably the first time my adult life that I felt like I was truly at home,” Park says.

These startups are in just a handful of coastal cities, with few users, but seek to grow. They offer furniture from Crate & Barrel, West Elm and smaller brands.

Others are renting out home goods, too. Rent the Runway recently added West Elm pillows and quilts. Ikea is testing a rental service in several countries outside the U.S., including Switzerland and Belgium.

Renting may make sense for a generation that sees "life as transient,” says Hana Ben-Shabat, the founder of Gen Z Planet, a research and advisory firm that focuses on the generation born between the late 1990s and 2016.

Young people today get married and buy homes later than they used to, and young people move more than older people do. Still, millennials are moving less than previous generations did at their age, and Americans overall are moving less.

Moving her furniture from New York to Los Angeles would have cost Clarissa Wright $3,000. Instead, she gave away most of what she owned, traveled in Europe for two months and then rented a couch, bed, mattress, bar stools and other furniture in her new place, for $255 a month. Feather delivered and assembled everything in one day.

Wright, a 28-year-old marketing consulting for fashion and beauty brands, says she can switch out the furniture, add more stuff, move to a new apartment or city. But right now, she doesn’t know what the future holds.

“I don’t think too far ahead,” she says.

That comes at a price. Critics have called the furniture-rental business exploitative in the past. Stores like Rent-A-Center target low-income shoppers who can’t afford to buy a fridge or couch outright and charge higher prices overall than competitors.

Some of the new batch of furniture renters charge for membership, and there are fees for late payments or for furniture that is badly damaged. Customers can keep furniture if their monthly payments add up to full price. Prices are the same at West Elm and Crate & Barrel, but you could buy more cheaply directly from the store if there's a sale.

“If people think this is the best way to buy a couch, they are wrong,” says Margot Saunders, the senior counsel at the National Consumer Law Center. “They should recognize that they are paying for the convenience of renting.”

13 January 2020, 18:00